jililife Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how jililife collects, uses, and keeps your information secure.
Introduction and Scope
This Privacy Policy ("Policy") is issued on behalf of the jililife platform ("jililife", "we", "us"). When you use jililife's website, mobile app, or any of our services, the terms of this Policy apply to you.
jililife provides a safe and reliable online gaming environment for Bangladeshi users. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Policy will clearly explain what types of information we collect, why we collect it, how we use it, and what your rights are.
By using this platform, you are considered to have given your consent to this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact our support team.
Information We Collect
The following categories of information are collected for account registration and service operation on jililife:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number
- Mobile number
- Email address
- Address (district and division)
2.2 Financial Information
- bKash, Nagad, or Rocket mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Usage Information
- Login and logout times
- Gaming history and bet amounts
- Preferred game categories
- Session length and activity
- Bonuses and promotions used
2.4 Technical Information
- IP address
- Device type and operating system
- Browser and browser version
- Cookies and session tokens
- Connection time and location (approximate)
Purpose of Data Use
jililife uses your information for the following purposes. Each purpose is grounded in a lawful basis and is consistent with your interests:
- Account Management: To handle registration, identity verification, login, and account security.
- Financial Transaction Processing: To process deposits, withdrawals, bonus payments, and to maintain transaction records.
- Age Verification: This platform is only for users aged 21 and above. Legal identity documents are verified to confirm age.
- Service Improvement: To analyze user experience and improve the platform's games and services.
- Security and Fraud Prevention: To detect suspicious activity, unauthorized access, and financial fraud.
- Customer Support: To quickly resolve your questions, complaints, or issues.
- Responsible Gaming: To detect unusual gaming behavior and assist users experiencing gambling problems.
- Legal Compliance: To maintain records and generate reports in accordance with regulatory authority requirements.
- Promotional Communications: To inform you about bonuses, promotions, and updates with your consent (cancellable at any time).
Sharing Information with Third Parties
jililife never sells your personal information to third parties for commercial purposes. Sharing may occur only in the following limited circumstances:
4.1 Service Providers
The minimum necessary information is shared with selected partner organizations for payment processing (including bKash, Nagad, and Rocket), IT services, and security verification. These organizations are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
It is our legal obligation to provide information in response to applicable laws in Bangladesh, court orders, or lawful requests from competent authorities. Only the information strictly required will be provided in such cases.
4.3 Fraud Prevention
Industry-standard data verification systems are used to prevent financial fraud, money laundering, and other illegal activities. Relevant authorities may be notified in cases of suspicious activity.
4.4 Business Transfer
If there is a future change in the ownership or operation of jililife, registered user data may be transferred to the successor organization. Users will be notified in advance in such cases.
Data Security Measures
jililife has adopted industry-standard technical and organizational measures to protect your information. The main security layers are described below:
SSL Encryption
All data transmissions are protected by 256-bit SSL/TLS encryption. Your payment information is never sent in plain text.
Firewall and Access Control
Unauthorized access is prevented through advanced firewall systems and strict access control measures.
Continuous Monitoring
A 24/7 security monitoring system instantly detects and prevents suspicious activity.
Important: No method of transmitting or storing information over the internet is 100% secure. However, jililife is committed to ensuring the highest level of protection. It is also your own responsibility not to share your password with anyone.
Cookies and Tracking Technologies
The jililife website uses cookies and similar technologies in your browser. Cookies are small text files stored in your browser. They are used for the following purposes:
Essential Cookies
Maintaining login status, security tokens, and saving language preferences — the site cannot function properly without these.
Analytical Cookies
Used to analyze page visit statistics, most-used features, and user navigation patterns.
Functional Cookies
Help remember your preferred settings such as game preferences, theme, or session state.
Cookie Controls
You can disable non-essential cookies at any time from your browser settings. However, this may limit the functionality of some services.
Data Retention Period
jililife does not retain information beyond the time required. Retention periods are determined by the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 5 years | Legal obligation |
| Financial Transaction Records | 7 years | Financial regulations |
| Gaming History | 3 years after account closure | Dispute resolution |
| Technical Logs | 90 days | Security monitoring |
| Marketing Consent | Until consent is withdrawn | User preference |
Your Rights
As a jililife user, you have the following rights regarding your personal information. Contact our support team to exercise these rights:
Right to Access
You have the right to know what information we hold about you. A response will be provided within 15 working days of the request.
Right to Rectification
If any of your information is incorrect, you can request a correction. It will be corrected as soon as possible after identity verification.
Right to Erasure
You can request deletion of information that falls outside legal obligations. This may not be possible during active disputes or legal proceedings.
Right to Restrict Processing
In certain circumstances you can request that processing of your information be limited, such as while a dispute over the accuracy of the data is ongoing.
Right to Data Portability
You can request your information in a structured, machine-readable format.
Right to Withdraw Consent
You can withdraw consent for marketing communications at any time. Withdrawing consent does not affect the core service.
Protection of Minors' Information
jililife is only for users aged 21 and above. We do not intentionally collect any personal information from minors.
A national ID card or passport is required for age verification at the time of registration. If we learn that a person under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted.
If you believe that a minor is using our platform, please contact us at [email protected]. We will investigate the matter with the utmost seriousness.
Policy Changes and Updates
jililife may update this Privacy Policy from time to time. The following process is followed for changes:
- The date of the change will be displayed at the top of this page as the "Last Updated" date.
- Registered users will be notified by email of significant changes.
- Continuing to use the platform after a change means consent to the new policy.
- If you object to the new policy, the option to close your account is always available.
We recommend visiting this page regularly and contacting us through our 24/7 live chat service for any questions.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We review all requests with due care and respond as soon as possible:
Live Chat
24/7 live chat support is available in Bengali. For urgent data protection matters, this is the fastest way to reach us.
For detailed complaints or information requests, email us at: [email protected]
In your email request, please include your registered username and a description of the matter.
To learn more, visit our About Us page, or go to the Responsible Gaming page for more information on safe gaming.